Terms & Conditions

We at Bangalore Blooms, a unit of Nexus Flowers & Cakes thank you for your order and patornising our service. 

When ordering flowers online, it is essential to understand the terms and conditions that govern the transaction. These terms are designed to ensure a smooth and satisfactory experience for both the customer and the service provider.

1. **Order Placement**: Customers are required to provide accurate information when placing an order. This includes the recipient's name, address, and contact details. Any inaccuracies may lead to delivery issues, and the service provider cannot be held responsible for such errors.

2. **Shipping and Delivery Policy**: Prices mentioned on the website is for shipping only in Banglaore. We do not ship outside of India.  Delivery will be attempted only once on the specified date and the timings may vary based on location, availability of products, and other logistical factors. It is important to note that while estimated delivery times will be provided, they are not guaranteed. There may be potential delays, especially during Valentine's Day, Mother's Day and on New Year's day.

3. **Product Availability**: The availability of specific floral arrangements and gifts may change based on seasonal factors and stock levels. In the event that a selected item is unavailable, the service provider reserves the right to substitute it with a similar product of equal or greater value, ensuring that the overall quality and aesthetic are maintained.

4. **Payment Terms**: All transactions must be completed through secure payment methods. Customers are responsible for ensuring that their payment information is accurate and up to date. Any fraudulent activity or unauthorized use of payment methods will be reported to the appropriate authorities.

5. **Cancellation and Refund Policy**: Customers may request to cancel an order 24hrs  prior to the scheduled delivery. Cancellation is not possible on the specified date of delivery. Refunds will be processed within 2-3 working days after the cancellation of the order.  We request you to review the specific cancellation terms before placing an order.

5a. **Non-Delivery Policy**: Attempted Delivery is considered at successful in case of these given reasons. Recipient's address being wrong, Incorrect contact details, Premises Locked. Recipient not answering the calls or responding to the text messages. Recipient refuses to accept the order. Delivery done at the door step or to the neigbour as instructed. 

6. **Liability Limitations**: The service provider is not liable for any indirect, incidental, or consequential damages arising from the use of the online flower delivery service. This includes, but is not limited to, delays in delivery, product quality issues, or any other unforeseen circumstances that may affect the transaction.

7. **Customer Responsibility**: Customers are encouraged to communicate any special requests or preferences at the time of order placement. However, it is ultimately the customer's responsibility to ensure that the recipient is available to receive the delivery at the specified time.

8. **Governing Law**: These terms and conditions are governed by the laws of the jurisdiction in which the service provider operates. Any disputes arising from the use of the online flower delivery service will be subject to the exclusive jurisdiction of the courts in that area.

By utilizing the online flower delivery service, customers acknowledge that they have read, understood, and agreed to these terms and conditions. It is advisable to review these terms periodically, as they may be updated to reflect changes in policies or regulations.